For many people in their very busy lives it simply isn’t always possible to find the correct counsellor on the suitable day and time that works into their schedule. If one looks at the case of a single working parent with small children it simply isn’t financially viable or practical for them to be able to find child care cover while they attend counselling. By finding a suitable time slot for telephone counselling, it means for the client an hour in the comfort of their home. They may feel more relaxed, more confident, safe and in some cases more open to communicate what they really want to say. For those suffering from physical illnesses, telephone counselling can really prove to provide a positive support.
In cases of domestic violence, abuse and controlled situations, clients have been able to receive a confidential call from me to their mobile at a given time that is of course safe and confidential. These victims would otherwise have been unable to leave their homes to attend counselling due to the strict control of their partners. In all cases of domestic abuse, safety is paramount and all calls are dealt with in the very strictest of confidence. Many of these clients feel ‘trapped’ in their prisons and telephone support provides an empathic understanding of their situation and allows them to off load while they try to find the strength to leave their partners.
Telephone counselling works through providing a genuine and real understanding in a non-judgemental way. Being empathic and really listening to the client means one can see how it is from the clients point of view.